How can we help?
Questions about Balnced, your membership, or your data? Email us and we will get back to you as soon as possible.
Email supportsupport@balnced-app.com
Is my data private?
Yes. Everything you log stays on your iPhone, in the app's private database. There is no account, no analytics, no tracking, and no cloud. The full Privacy Policy has the details.
What happens after the free trial?
The trial lasts 3 days and starts after onboarding, with no payment up front. After it ends, membership is $1.99 per month as an auto-renewing App Store subscription, billed through your Apple ID. To avoid any charge, cancel at least 24 hours before the trial ends, in your App Store account settings.
How do I cancel my membership?
Subscriptions are managed by Apple: open Settings on your iPhone, tap your name, then Subscriptions, and choose Balnced. Cancel at least 24 hours before the end of the current period to avoid the next charge.
Can I get a refund?
Billing is handled by Apple, so refunds are too. Request one at reportaproblem.apple.com and Apple will take it from there. We are not able to issue refunds directly.
Can I export or import my data?
Yes, both. Export my data, in Settings, creates a JSON file of all your records on your device, and it goes only where you choose to send it. You can bring that file back into Balnced any time with import, so your history moves with you to a new phone or a fresh install.
How do I delete my data?
Use Settings, then Reset all data, to erase everything the app has stored, or simply delete the app. Nothing ever leaves your device, so deleting the app deletes your data.
Is this a health app?
No: Balnced is a self-tracking tool. It does not give medical, psychological, or professional advice, and it is not a substitute for any of those. If you're struggling, please speak to a professional.